Client Relationship Officer

Permanent employee, Full-time · Heidelberg

Your mission
As a Client Recruitment Officer, you will play a crucial role in attracting and enrolling qualified students to Schiller International University. You will be responsible for implementing effective recruitment and sales strategies to meet enrolment targets. This role requires a combination of interpersonal skills, marketing acumen, and a thorough understanding of the university's products, academic programs, sales tactics as well as admission requirements.
Your profile
1. Recruitment & Sales Strategies:
  • Implement comprehensive recruitment strategies to attract a diverse pool of leads and prospective students.
  • Collaborate with other stakeholders to align recruitment efforts with academic goals and priorities.
  • Play a key role in maintaining prospective students motivated until pay of tuition fee process
  • Coordinate the process from lead generation up, gathering documents, sales up until the onboarding  
2. Information Dissemination:
  • Provide accurate and up-to-date information about the university's academic programs, admission requirements, and campus life to prospective students and their families.
  • Conduct information sessions, workshops, and presentations to guide students through the application process.
3. Application Process Support & Sales
  • Assist prospective students in navigating the application process, including completing applications, submitting required documents, and understanding deadlines.
  • Collaborate with admissions staff to ensure a smooth and efficient application review process for after acceptance sales process.
4. Data Management: 
  • Maintain accurate records of recruitment activities, prospective student interactions, and outreach efforts.
  • Analyse data in Salesforce to assess the effectiveness of recruitment strategies and make recommendations for improvements. 
5. Admissions Event Coordination
  • Plan and coordinate admissions events, such as open day, campus tours, and orientation programs, to give prospective students an immersive experience of university life.
6. Collaboration with Marketing and Product
  • Work closely with the marketing and Product team on promotional materials, social media campaigns, and other communication strategies to enhance the university's visibility.
7. Compliance:
  • Work Closely with compliance to ensure that the right documents are submitted and take control over post acceptance action plans
8. Events: Attend recruitment events locally, and internationally to expand the university's reach and attract a diverse student population.
Position requirements
  • Bachelor's degree in a relevant field (Marketing, Communications, Education, Business Administration)
  • 3 years proven sales experience and demonstrated track record of successful sales performance.
  • Strong interpersonal and communication skills.
  • Knowledge of higher education policies, admission processes, and academic programs.
  • Ability to work independently and collaboratively in a team.
  • Experience in recruitment, admissions, or a related field is an asset.
  • Experience in Salesforce and CRM tools 
  • Either native English speaker or proficiency level of English competency.
  • Local language: German
About us
For over 50 years, we have firmly believed in experiential learning, an educational model that combines knowledge and skills acquisitions with solid humanist values. A combined learning process that guaranteed to all our students not only proficient professional capacities but also an international mindset to build inclusive and realistic scenarios that unify people, nations and cultures.

At SIU we are aware that our students will be part of a global, borderless and hyper-connected world. Thus, our 4 International Campuses provide undergraduate and graduate students with a high-quality variety of degrees valid both in the USA and Europe. All our programs are instructed in English and designed to be customized to each personal scenario. Additionally all our students are encouraged to study abroad at any time during their education to complete their professional expertise with truly life experiences that turn them in truly holistic profiles.  

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