Helpdesk Technician

Empleado permanente, Tiempo completo · Tampa

Your mission

We are looking for a Helpdesk Technician to provide L1 and L2 IT support to employees, faculty, and students at the Tampa campus of Schiller International University. Additionally, this role will include remote L2 support for the Heidelberg, Paris, and Madrid campuses when their L1 teams are unable to esolve an issue.
The candidate will be responsible for managing the various platforms, hardware, and network used by the university. It is essential to have experience in systems and network management, as well as excellent communication skills and a positive attitude. This position is crucial to ensure our IT infrastructure runs smoothly and users receive high-quality technical support.

Tasks and Responsabilities

Provide L1 and L2 Helpdesk support at the Tampa campus, and L2 support for other campuses, for staff, faculty, and students. L1 support focuses on resolving basic issues, while L2 handles intermediate problems. L3 support will be assigned to another person.
Resolve incidents and manage requests through a ticketing platform, ensuring efficient responses and solutions.
Administer the university's applications and services, including user and permission management. These applications include the entire Microsoft 365 suite (Azure, SharePoint, Teams, among others) and various additional platforms.
Keep the digital signage on the televisions at the Tampa campus updated using the Sony TEOS application.
Administer the rack at the Tampa campus and periodically review the campus network to ensure optimal cabling and technology configurations.
Perform onboarding and offboarding of staff, including the delivery and retrieval of IT equipment.
Manage and install the technological equipment in the classrooms and meeting rooms at the Tampa campus, periodically checking their proper functioning.
Document each process implemented in applications and services, for example, how to register a new user in Active Directory and assign the necessary groups to obtain the corresponding licenses.
Manage the hardware and software inventory, ensuring it is always up to date, both in terms of stock and items already distributed.
Report to the manager with weekly data regarding open IT tickets, needs, and improvements.
Provide support in the organization and execution of events when necessary.
Provide basic training to users on the use of equipment and applications.

Your Profile

Advanced degree in Administration of Networked Computer Systems or university degree in computer science.
Proven experience of at least 1 year working as a Helpdesk Technician, Systems and Network Administrator, or similar role.
Experience working in Microsoft Azure environments and with Microsoft Intune deployments is required.
Knowledge of platforms such as Zoho, Anthology, Blackboard, and Jira will be valued.
Event experience will be valued.
Either native English speaker or proficiency level of English competency.
French, Spanish or German would be an asset.

Solicitar este puesto de trabajo

About us

For over 50 years, we have strongly believed in experiential learning—an educational model that combines the acquisition of knowledge and skills with solid humanistic values. This integrated learning process ensures that all our students develop not only strong professional competencies but also an international mindset to build inclusive and realistic scenarios that unite people, nations, and cultures.

At SIU, we understand that our students will be part of a global, borderless, and hyper-connected world. That’s why our four international campuses offer undergraduate and graduate students a wide range of high-quality degree programs recognized in both the USA and Europe. All programs are taught in English and designed to be personalized to each student's individual journey. In addition, all our students are encouraged to study abroad at any point during their education, enriching their academic path with transformative life experiences that help shape truly holistic professional profiles.

At Schiller International University (SIU), part of GEDU Global Education, we are committed to changing lives, creating opportunities, and transforming communities through education. As a dynamic and innovative global education group, we offer programs that equip students, apprentices, and trainees with the skills, knowledge, and experience needed to succeed in their chosen fields.

We Connect
https://schiller-international-university.jobs.personio.com

Solicitar este puesto de trabajo

Estamos ansiosos por conocerte!

Gracias por plantearte una carrera en Schiller International University. Por favor, rellena el siguiente formulario. Si tienes problemas al subir documentos, envíalos por correo electrónico a jobs@schiller.edu.