Quality Assurance Manager

Permanent employee, Full-time · Madrid, Heidelberg

Your mission

We are seeking a Quality Assurance (QA) Manager to drive academic excellence and operational consistency across our global campuses. This role is critical to ensuring compliance with international standards, improving institutional effectiveness, and fostering a culture of continuous quality improvement.
If you are detail-oriented, process-driven, and passionate about educational excellence—this is your opportunity to make a real impact at an institution that values innovation and global perspective.

Your profile

Lead the development, documentation, and implementation of university-wide QA policies, procedures, and frameworks.
Oversee and maintain the Institutional Effectiveness Plan (IEP) and Campus Effectiveness Plan (CEP) in alignment with strategic objectives.
Conduct audits and performance assessments of academic programs, administrative services, and student outcomes.
Collaborate closely with faculty and staff across all four campuses to drive quality improvements and ensure compliance.
Analyze institutional data (student performance, retention, satisfaction, etc.) to guide data-driven decisions.
Prepare clear, concise reports and strategic recommendations for senior leadership.
Deliver training sessions and workshops on QA methodologies and standards.
Serve as a liaison to accrediting agencies and regulatory bodies, managing compliance documentation and submissions.
Stay up to date with global best practices in higher education quality assurance and recommend enhancements.

Position requirements

Bachelor’s degree in Education, Business Administration, or a related field; or any combination of equivalent education and experience approved by HR and the hiring manager
5+ years of experience in Quality Assurance, Institutional Effectiveness, or Academic Accreditation—preferably in a higher education setting.
Demonstrated experience with quality frameworks, KPIs, and academic auditing tools.
Strong proficiency in data analysis, reporting, and performance metrics.
Excellent interpersonal, written, and verbal communication skills.
Proven ability to work cross-functionally with diverse teams and international stakeholders.
Familiarity with accreditation processes (e.g., NECHE, EQAR, etc.) is a strong plus.
English: Professional fluency required (Native-level proficiency strongly preferred).
Bonus: Proficiency in Spanish, German, or French is highly desirable, reflecting our multicultural environment.

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About us

For over 50 years, we have firmly believed in experiential learning, an educational model that combines knowledge and skills acquisitions with solid humanist values. A combined learning process that guaranteed to all our students not only proficient professional capacities but also an international mindset to build inclusive and realistic scenarios that unify people, nations and cultures.

At SIU we are aware that our students will be part of a global, borderless and hyper-connected world. Thus, our 4 International Campuses provide undergraduate and graduate students with a high-quality variety of degrees valid both in the USA and Europe. All our programs are instructed in English and designed to be customized to each personal scenario. Additionally all our students are encouraged to study abroad at any time during their education to complete their professional expertise with truly life experiences that turn them in truly holistic profiles.

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https://schiller-international-university.jobs.personio.com

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Thank you for your interest in Schiller International University.